Kana Mito < TRUSTED >

She pulled up a map. “If we swap the hospital delivery to the end of the route and start the flower market run 10 minutes earlier, we shave 30 minutes off every driver’s day. No extra fuel. No new hires. Just a sequence change.”

And every new analyst after that learned Kana Mito’s rule: kana mito

“There’s a driver named Mr. Tanaka. Every day, he leaves the warehouse at 7:15 a.m. His first stop is the flower market, then three offices, then the hospital. But the hospital doesn’t receive packages until 9:30 a.m. So he waits 22 minutes in the loading bay. Multiply that by 20 drivers, five days a week—that’s over 36 hours of idle time per week. Enough to reassign one full driver.” She pulled up a map

The operations team ignored her quarterly summaries. The drivers followed old routes based on habit, not data. Even her boss would glance at her charts and say, “Nice work, Kana,” before tossing them into a folder. No new hires

They tested her plan the next week. On-time deliveries to the hospital hit 99%. The client stayed. The CEO started asking for “the story behind the numbers” at every meeting.