She clicked .
At 1:00 AM, exhausted, she dropped her phone. When she picked it up, the screen was black except for the words: how to unblock a mobile phone
Panic returned. She plugged the phone into her laptop and opened iTunes (now called Finder on her Mac). A message popped up: “There is a problem with the iPhone. It needs to be restored to factory settings.” She clicked
She let out a breath. One problem down.