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Marcus was the sole overnight technician for Stratum IT , a growing MSP. His job was to keep the plates spinning. But tonight, the poles were wobbling.

At 12:15 AM, his phone buzzed. The CFO.

“Marcus, why does the Wilson & Cole invoice show 15 hours of labor? They’re on a flat-fee contract.” connectwise integrations

Marcus drained the last drop of cold coffee from his mug and stared at the ConnectWise Manage dashboard. It was 11:47 PM. Three monitors glowed in the dark of his home office, each one a window into chaos. Marcus was the sole overnight technician for Stratum