player.configure({ drm: { servers: { 'com.widevine.alpha': 'https://license.arthouse.com/widevine' } } }); The problem? The manifest file for Cybernetic Vampire III (and several other 4K remasters) contained multiple DRM schemes. But the player was asking for Widevine. When Widevine wasn't available (or the license server was down for that key system), Shaka threw the REQUESTED_KEY_SYSTEM_CONFIG_UNAVAILABLE error because it had no fallback.
player.getNetworkingEngine().registerRequestFilter((type, request) => { if (type === shaka.net.NetworkingEngine.RequestType.LICENSE) { // Ensure the correct license server is used per key system if (request.uris[0].includes('widevine') && !window.navigator.requestMediaKeySystemAccess) { request.uris[0] = request.uris[0].replace('widevine', 'playready'); } } }); Finally, she added a user-friendly message for when all DRM systems fail: player
The configuration was too rigid. The player was a locksmith showing up with only a titanium key, but the lock was made of brass. She dug into the Shaka Player configuration file, where a previous developer had hardcoded: When Widevine wasn't available (or the license server
"The site is broken! Every time someone tries to watch Cybernetic Vampire III , they get a black screen and error code 6001," he yelled. "Our biggest subscriber, a film critic named Dr. Reid, is furious. Fix it." She dug into the Shaka Player configuration file,
The next morning, Maya documented the incident for her team: